ChatGPT 近日在網絡上火爆走紅，主因它的解答能力超越了大眾想像，不需額外Training已可直接使用已可解答不同範疇裡相關且詳盡的答案。 由GPT3.0演變而成的ChatGPT (GPT3.5)，以大量來自網絡、學術界等語料及圖像作為學習數據，是非常龐大的自然語言生成模型。GPT吸引眼球在於其AIGC (AI generated content)的能力，使用過ChatGPT 的朋友都會對它有個印象：「知識範圍確實非常廣闊，但當問及一些判批性的問題，猶其有關道德倫常和政治等看法，非常帶有西方社會的價值觀 (笑)。」 的確，OpenAI絕不諱言。ChatGPT使用了Reinforcement Learning from Human Feedback (RLHF)、InstructGPT的同類方法，Labeler標註者在GPT系統裡給答案排列次序，回饋稿賞系統。除此之外，有如Deepmind Sparrow Dialogue模型還有些額外的規則，例如：不能作出威脅性言論、性別歧視、身份歧視、假扮為真人、擁有人類的身體等等，令ChatGPT的答案更為大眾接受。

Asiabots Limited was awarded the Best Retail Innovation (Startup) Bronze Award of Retail Innovation Award 2022 held by Hong Kong Retail…

信報財經新聞期下的StartUp Beat早前與Asiabots的共同創辦人及財政總監岑潮輝及業務拓展總監趙達良，探討AI客服的發展前景。想要了解更多關於如何於各大產業中應用人工智能方案，歡迎閱讀StartUp Beat的專訪了解更多。

StartUp Beat of HKEJ held an interview with Chris Shum, Co-founder and CFO, and Terence Chiu, Business Development Director, of Asiabots, trying to know more about the future development of AI concierge. Please go through StartUp Beat’s article if you would like to know more about using artificial intelligence solution in your industry.

In today’s increasingly connected and digitalised world, businesses across industries are constantly looking for innovative and cost-effective ways to enhance their customer experience. Especially against the backdrop of the ongoing COVID-19 pandemic and how it has drastically changed the business landscape, with an increasing amount of people starting to use…

在這個愈發電子化的世界，不同工商行業都在尋找創新又物有所值的解決方案來提升客戶服務體驗。尤其在今日COVID-19疫情的背景下，越來越多人開始投入網絡的世界和服務，商業世界的圖景早已悄然改變。人工智能在幫助商業公司保持客戶互動、降低成本等方面首當其衝，與聊天機械人(Chatbot)、語音機械人(Voicebot)、互動式語音應答(IVR)等概念一同成為改革商業世界的新力量。到底這些科技如何能徹底改變客戶服務呢？

Facing alarming numbers of daily new infections, Hong Kong is in “full-on war mode” against Covid-19. Social distancing rules, mass quarantine and even city lockdown, though controlling the spread of the virus, will restrict many social activities and lead to significant consequences in terms of psychological health including stress, anxiety…

“逐步放寬”遙遙無期，你是否已經抗疫疲勞？無需四處找尋，你的專屬AI咨詢師近在眼前！ 雖然疫情相對回穩，香港政府與民間的“抗疫”之役仍在持續。社交距離、自我檢測及集中隔離等防疫措施雖能控制疫情蔓延，亦極大局限了市民的社交娛樂生活，對心理精神健康有頗大影響，甚至可能導致煩躁、壓力、焦慮、抑鬱等等症狀。疫情給市民在日常生活、社交、工作模式及市場經濟狀況等各方面都帶來了很大改變，身邊人患病或死亡亦會給市民造成負面影響。儘管香港正逐漸走向復常，各項抗疫措施已宣佈將於四月二十日起放寬，在長久高壓下抗疫數月，相信許多香港市民早已“抗疫疲勞”。在這樣充滿不確定的非常時期，誰來守衛你的心理健康？

The latest issue of the Asia Pacific Customs News published by the World Customs Organization (WCO) just dropped in February. Featured in the ‘In Focus’ column in Page 9, Volume 65, Hong Kong Customs proudly presented their applications of innovative technologies in customs control and smart city development. Among them…